Procedures

Preparation, Booking, and Flight Logistics

• Contract and Pre-Payment: Once the camp dates and group size are finalized, an official contract is signed. 50% of the total amount is paid upfront, and the remaining balance must be transferred to our company accounts no later than 14 days prior to the start of the camp.
• Flight Organization: For our flight-inclusive packages, 50% of the ticket price is charged upon flight confirmation, with the remainder due 28 days before departure. Extra airline baggage allowances for your sports equipment (massage tables, training gear, etc.) are coordinated by us.
• Passenger Lists (Manifest): No later than 7 days before the flight, First Name, Last Name, Date of Birth, and Passport/ID details must be sent to our agency to issue your e-tickets.
• Note: MAD SPORTS TRAVEL cannot be held liable for operational schedule changes or delays caused by airlines.

Airport Meet & Greet and Hotel Transfer

• VIP Welcome: For those arriving by air, our team will greet you at the airport exit gate with a "MAD SPORTS TRAVEL" sign or your club logo.
• Luggage and Vehicle Assignment: Team equipment and personal luggage will be loaded into your private transfer bus under our team's supervision. The team will depart directly for the hotel without waiting at the airport.
• Arrival via Own Bus: Teams arriving with their own team bus will be greeted directly at the hotel lobby by our operations manager to proceed seamlessly to check-in.

Hotel Accommodation, Nutrition, and Allocations

• Fast Check-in and International Rules: Accommodation vouchers are handed over, and pre-prepared room keys are distributed. As per international hotel rules, Check-in is at 14:00 and Check-out is at 12:00.
• Room Upgrade: In every team delegation, 1 room for the President, Head Coach, or delegation leader is upgraded free of charge to a sea-view room or suite (subject to availability).
• Equipment, Massage, and Meeting Rooms: Teams are provided with a complimentary room to be used for massages and equipment storage. For tactical analysis, meeting rooms with projectors can be reserved upon request.
• Athlete Nutrition (Concepts): Under the "Sports All Inclusive" concept, special carbohydrate and protein-rich open buffets are prepared for athletes. Dedicated tables are reserved in the main restaurant so the team can eat together. (Alcoholic beverage service is closed for athletes, but administrative staff may partake).

Training Program and Pitch-Side Support

• Pitch Guarantee & Logistics: Your communicated training times are contractually guaranteed. Transfers between the hotel and the training pitch are organized daily in strict accordance with training schedules.
• Pitch-Side Refreshments: The team's water supply during training is provided pitch-side by MAD SPORTS (ice supply is also included in certain packages).
• Laundry Service: Washing and drying of training kits by the hotel is ensured 1 or 2 times a day (depending on contract terms).
• Adverse Weather: Training sessions cancelled due to severe storms/rain are rescheduled free of charge in coordination with pitch officials.

Friendly Matches, Medical Support, and Excursions

• Friendly Matches: Regardless of age category or whether it is a men's or women's team, we make every effort to find the most suitable opponent for your team using our extensive international network. It is our greatest operational priority not to let our teams complete their camp without playing a match. Unless an extraordinary or absurd situation occurs (e.g., last-minute cancellation by the opponent), match organizations usually proceed without any issues; pitch allocation and official/licensed referee arrangements are fully handled by us. Additional match requests are coordinated for an extra fee.
• Medical Emergencies: Information regarding the hotel clinic and our agency's contracted hospitals (or the nearest hospitals) will be provided to the technical staff on arrival day. Logistical support is provided by our agency in case of injuries (treatment costs are covered by the club's insurance).
• Passport Checks: Presentation of ID/passports is mandatory for off-site tours or hotel entries. Club managers are responsible for tracking validity periods.
• Cultural and Daily Tours: On free days off from training, city tours and excursions can be planned with our luxury buses to boost team morale.

End of Camp & 15% Youth Discount

At the end of your sports travel, a detailed invoice containing all services received will be delivered to the club representative. Additionally, all youth (academy) categories of clubs that have held their A-team camp with us are granted a 15% NET DISCOUNT on participation in our International Youth Tournaments held throughout the year.

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